How can we help?

You can cancel free of charge within 24 hours of placing your order. After that we have usually started crafting or packing, so cancellation is no longer possible. Read the full refund policy →

For US and EU orders, duties and taxes are included at checkout — nothing is owed on delivery. Shipping somewhere else? Your local carrier may collect import VAT, duties or a handling fee. If that happens, contact us and we'll help.

Most pieces are finished and ship within 1 business day. Personalised keychains are made to order and ship within 5 business days. The estimated delivery date for your address is shown on every product page.

Express arrives in 1–5 business days, economy in 4–9 (Australia 9–15). Not every country has both options — you'll see what we can offer at checkout, and every product page shows the estimated delivery date for your address. See the full shipping policy →

When your piece ships we email you a tracking link. Logged in? You can also check the status in your account. Go to your account →

So sorry! Message us with a photo within 14 days and we'll make it right with a replacement or a refund.

14-day returns on unused items. Returns are sent to our studio in Turkey and return shipping is at your cost. Personalized items are final unless they arrive damaged. Read the full refund policy →

Spot clean only, with a damp cloth and mild soap. Do not machine wash, bleach, or iron. See the full Care Guide →

100% premium cotton yarn with an eco-friendly, non-slip felt backing. Each piece is hand-punched or hand-tufted.

Because everything is handmade, dimensions are approximate. Exact measurements are listed on each product page.

Yes — initials, names, and fully custom designs are a big part of what we do. Start a custom order →

We do — stock our designs on Faire, or commission a custom run for your shop. See wholesale →