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No surprise fees. US orders are Delivered Duty Paid — the price at checkout is final and nothing is owed on delivery. For other countries duties depend on local rules, and we'll walk you through what to expect.

Each piece is made to order, so please allow 2–5 business days for crafting and quality control before it ships. Good things take a little time.

Worldwide, with economy and express options at checkout. After the crafting window: US & Canada 3–5 business days, Europe & UK 2–4. See the full shipping policy →

When your piece ships we email you a tracking link. Logged in? You can also check the status in your account. Go to your account →

So sorry! Message us with a photo within 14 days and we'll make it right with a replacement or a refund.

14-day returns on unused items, with a US-domestic return address to save you high international costs. Personalized items are final unless they arrive damaged. Read the full refund policy →

Spot clean only, with a damp cloth and mild soap. Do not machine wash, bleach, or iron. See the full Care Guide →

100% premium cotton yarn with an eco-friendly, non-slip felt backing. Each piece is hand-punched or hand-tufted.

Because everything is handmade, dimensions are approximate. Exact measurements are listed on each product page.

Yes — initials, names, and fully custom designs are a big part of what we do. Start a custom order →

We do — stock our designs on Faire, or commission a custom run for your shop. See wholesale →